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Hospitality Management

Gold Coast Hospitality believes the primary goal in hospitality management is all about ensuring the customer has a great experience, but that doesn’t mean the job is all about customer service alone. Instead, this role involves a lot of back office responsibilities, like cost control, managing contracts, marketing, and hiring/ firing, in addition to hands-on operations management style to ensure your front-of-house and back-of-house are communicating and operating smoothly.

Our team of experts will sit down with ownership/ management to discuss their needs and expectations along with carefully observing the operation to see what changes need to be implemented in order to achieve the desired goals. 

Effectively training staff is a crucial part of success, with proper industry education and development we will give your employees the tools, skills and foundation for which they require to become integral part of the team, translating to an optimal customer service experience.

Working with a business plan and employee manuals, we will help you set up the framework for your current and new hires from which to work with, reducing the burden on management and ownership by giving employees reference material to achieve the desired customer service objectives and goals. 

We are firm believers that one of the best solutions to achieving success is cross training and bridging the FOH and BOH together to work fluidly like a well oiled machine operating on all cylinders giving ownership/ management more time to focus on all areas of the operation. 

Fill out the form below and let's chat on how we can help! 

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